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Had car booked in for MOT but I needed new tyres. It would have been helpful to have tyres and MOT together but unfortunately, even though I contacted in advance and asked for best quote, you were £70 inc VAT more per tyre! than a local supplier.
Didn't deliver on what was expected ??
Have dealt consistently with this team. Always very friendly, accommodating and they make you feel valid as a customer. Greatly impressed by their professionalism.
Very polite and knowledgeable counter staff although service took a fair while longer than the quoted 90 minutes and I thought the service was to include a car wash.
Quoted 1 hr 30 mins but actually took 2 hrs 25. No apology for delay. On checklist it shows that the bodywork had been examined (visually ok,areas 1 to 4) however a scrape and dent to the rear nearside bumper was missed..
First class people and service
Excellent customer service as always
I had visited the dealership to enquire the availability and cost of the tyres that I needed replacing non were in stock but would be in stock the following day and I would receive a telephone call to confirm, that did not happen.
The fault the car went in for i.e. Xdrive alarm has re-occured
nothing too much trouble
Ive used courtesy cars from this dealer many times. However on this occasion I was told to bring the car back with the same level of fuel, even though I travelled 20 miles max. There should be a limit on this, I.e over certain milage, refuel.
Required advice with low transmission whine when engine has warmed up , was advised that my front tyre pressures were too low. The pressures were increased to 36lbs . This has not cured the noise as it is still evident where do I go from here
Same answer as above - wonderful service, kind and helpful staff, very relaxed environment And - they got me back on the road!
As above .
Very friendly and approachable staff
The vehicle was checked expertly and even cleaned after the Service
Polite and friendly staff
All aspects dealt with efficiently
Friendly and proficient service from reception and technical staff. Complete satisfaction not given due to failure of staff to provide an estimate for cosmetic paint touch-up to minor damage to rear bumper as requested.
Friendly staff loveley coffee
Kept me informed
Excellent apart from the odd hiccup in finance.........
Very responsive to individual customer needs
Polite, efficient, offer of transport - I particularly liked the idea of sending a video of findings during the service by email
good service, good people
As always service experience was exceptional. Staff are friendly, efficient, courteous and helpful.
got a load car, good service and vehicle returned clean
M140i,intermediate service,oil,filter,micro filter,£302.00,that is excessive.
Car checked and cleaned in good time .Lovely coffee
They arranged the service at a convenient time and carried out the service efficiently, giving good feedback on the work carried out. They also cleaned the car inside and out.
Very efficient and even cleaned the car afterwards
One issue not resolved and Ive had to revisit on 2 further occasions to get the issue fixed.
Very friendly and knowledgeable staff
No issues with service or staff
Danielle was fabulous , as always , the team are the reason I will always visit Sytner Haverfordwest . Brilliant techs and awesome sales and support
Did job to time, cost and quality. Also helpful staff.
The staff are friendly,polite and professional. They give the customer a personal touch. The goodwill gesture was excellent.
The recent first service on my car was carried out to my complete satisfaction,
£48 to tell me I don't have an oil leak is a little on the steep side
Great friendly and helpful staff, technician took a short drive with me to check out road noise which helped a quick diagnosis, explained on the emailed health check video
I had to wait rather longer than I expected but I was made to feel comfortable and relaxed.
Good friendly service.
Good service and car service was completed with only required items that needed to be checked and replaced.
The way the booking was dealt with both on the telephone and whilst at garage was excellent.
They did what they said they would do within the time promised
Professional, friendly sales and service.
over-long wait for simple tyre replacement and excessive cost of tyre
The service and support received by the manager
Alex was honest and clear from the moment we met him, he made sure we got the right car at the right price going that extra mile.
Slight misunderstanding on final spec for new car.
the staff were efficient, experienced and very thoughtful of our needs.
Car was ready when estimated and in great condition sales advisor kept us updated at all times
No pressure, plenty of time and attention. Organised, kept in contact.
Was kept informed all the time
Excellent service start to finish
Professional, welcoming staff
The only glitch was on the financial side, otherwise 5 stars
I was always treated as a valuable customer, the staff were always polite and courteous, I always felt comfortable. It was a pleasure to do business there. Also the coffee was very nice.
On delivery, two cigarette lighters were missing leaving the sockets unprotected as was the manual. I am still waiting for these items.
Very friendly and helpful
Always a warm welcome, very clean and well kept showroom, and staff that are always helpful.