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Staff are always helpful, great coffee, loan of a car whilst my X3 was given its mot and service
Very good customer service. The cost was relatively high and that is why I did't give this 5 stars ...
as above.....also communicated when car was ready & reported any work/no work required.
Job done quickly while waiting.Leaving one with confidence of a job well done.
Good service, freindly staff
Very helpful and friendly staff, nice environment.
Not Garages fault but unable to resolve problem at time of visit.
Polite, happy and helpful service experience
The estimated waiting time was exceeded by 20%, we had to ask for a cup of coffee during our 2 hour wait, and although I suggested, following my last visit here, that a second chair be provided at the reception desk, that has not been done.
Car could not be repaired on the day (seized track rods required replacement) Loan car given and repairs completed the following day. Would have awarded 5 stars had the repair been made under BMW insured warranty for which I pay some £80 per month.
Very good service
Very good communication and value
Staff are on the ball, competent and friendly.
Unexpected work required on my car meant that I would be unable to drive it until parts replaced. Staff went 'the extra mile' to locate a courtesy car for my use over the weekend until parts had been delivered and work completed
Convenient and friendly staff
overall good but took slightly longer than promised due to software upgrade
The welcome at Reception was first rate and pleasant. Staff accommodated us with a lift to Haverfordwest as soon as we were ready, and gave us a lift back to the garage when we phoned. Cannot fault them.
Did more than expected
Friendly staff great service, Matthew cooper always willing to help in anyway possible
Can not fault the service given
Everything is done first time without any issues and on time actually before time
everybody friendly and helpful
service very good
What's wrong with it
The time to next service was not reset resulting in computer telling me I needed another service immediately. When this was reset I was then told I needed brake fluid service in 2000 miles. Why couldn't this have been done at service time. live 70mls
Service with customer is briliant worth a higher stars ratings
No issues of concern to report, job completed in good time
All the staff are pleasant and helpful. I had one issue after the service, the steering wheel on my car was filthy when I went to drive home. This was corrected but it should not have happened and I was told it might be handcream!!!
Mechanic when arrived was polite, apologetic and repaired the problem. Compensation was discussed of an umbrella but nothing forthcoming - not even a follow-up phone call
Good services and a good welcome
Despite my problem needing to be fixed at very short notice, it was dealt with professionally, promptly and efficiently.
I needed the car back by a certain time, i arrived and my car had been serviced and cleaned ready for collection, and i was early !!Always the best service and care from Ms Ceri Thomas in Service Dept.
All service personnel are 'in tune' with customer requirements.
My car was very well looked after and was even washed by the garage. The only reason for not being completely satisfied is because I had to go looking for it before I could leave! Normally it would be left in the parking bay out front.
One item needs another visit to complete. A nuisance!
A very smooth procedure which appeared to go to plan. Very reassuring.
I have know the team at this garage for many years, during this time they have always treated me more as a friend than a customer.
Service carried out on time and clean courtesy car waiting for me on arrival. service carried out in good timescale and well valeted on return.
Always excellent service at Haverforwest
Always courteous and on time
Excellent service from sales advisor and team
Everyone is so helpful and knowledgeable. Nick Evans and Alison in finance are great, everything you need to know is explained and you dont feel stupid asking questions, they are more than happy to clarify matters in laymans terms. Very professional
Calm and relaxed environment , felt friendly but very professional
I like the fact I didn't get the usual sales jargon. I went to buy a car and that is exactly what I got. The whole process went smoothly and very quickly. The staff were polite, straight talking and thoroughly professional throughout.
The staff are extremely polite and professional and make you feel welcome.. having a dislike to pressure from sales staff, this was not the case at BMW.
Always so helpful
It's the way we were made to feel the staff were very polite and very professional they made us feel like royalty throughout the whole experience always kept updated with regular emails and was blown away with the picking up of the car
very friendly, helpful sales team.
Excellent service and very fast delivery.
Our sales advisor, Nick, could not have been more helpful.
I'm completely satisfied, I was always kept up to date regarding the status of my car when waiting for delivery by my salesman, my salesman was always very helpful
The model I purchased was not equipped with gear paddle shifters which I assumed would be present on the car.
The sales exec Mr Nick Evans evan came in from his holiday to hand over the car himself.
Again every thing was taken care of with no stress.
Completely satisfied. Your staff member Nick Evans was so welcoming and easy to deal with. He understands people and explains things so well.
Made to feel like a valued customer
Very satisfied from first contact to delivery of car and follow up queries regarding 'sat nav.' system.
Happy with staff, Richard james(salesman) very good
As above, professional and friendly staff, light years in front of Audi and Mercedes.
Friendly imformative sales people
Nick Evans, the sales executive could not have been more helpful. He was always courteous, friendly and welcoming as indeed were other staff whom we encountered.
See answer above
Nick, the sales person, was very friendly, well informed, and made everything easy for us.
Sytner is a great dealership