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good customer recognition and pleasant surroundings
A plastic cover was left in the side pocket and I have not discovered where it is from. To go back to the dealer to sort it means a 40 mile round trip. everything else was fine
Work carried out swiftly and efficiently, courtesy car available, car had been thoroughly cleaned - well done
staff are friendly and helpful
friendly welcoming service, completed quickly and efficiently. I was made to feel my custom was valued
Kept me informed of what was happening and they really did respect you as a valued customer.
The service was excellent
same reasons i mentioned i should have been advised the service plan is none refundable
There was a problem with the brake tester so they dropped me in to town and picked me up later when it had been fixed. These things sometimes happen and machines do go wrong so how the staff handle these things is important. They were very helpful.
My answer is already detailed in item 1
They didnt fix or diagnose the correct problem, car has now been taken to Sytner Cardiff and they have found the problem
Some confusion with booking the car in, which was done over the phone but sorted out quickly.
Sytner surpassed the required test for all that is the service/repair experience,even valeted the car afterwards,in and out,staff perfect,you are never ignored,even if they are busy at the time,couldn't do more.
Having driven the vehicle since , the problem has been resolved as of today
I wasnt long waiting for the service
We have used Sytner Haverfordwest several times and each time their service is excellent. The girls at reception are always really friendly, helpful and knowledgable. The work done to the vehicle is always excellent and the car always comes out clean
Job done well but was expensive......... wing mirror cap as £45 but cost £60 to have it sprayed the body colour!!! WOW................ when I bought the car the total wing mirrors only cost £450 for the pair
Staff could not have been more helpful
Job done as it should be.easy
The vehicle was returned to me after its first visit with the fault still present. The fault indicator was clear to be seen when starting the car. The subsequent visit was competently handled and successful.
I went in for my first service, I was told 90mins was the expected wait time but this ran over by nearly an hour. No one came to update me.
Good service engineers
The car had a fault with the auto headlight and on using the car yesterday I find the fault to be worse than before the service
Full service completed and MOT in the time given and I was notified immediately
Relatively painless experience.
Lovely car and very friendly and helpful staff
Only one complaint is I wish they would not wash my car as whoever does it is not very good at it or train someone who takes pride in his/her work and does a properly not just a quick power wash then rub with a dirty rag.
Good service and attitude
Listened to everything I wanted
Thanks for very quick service... Danielle in the service department was brilliant in easing the pain of the bill.
A good service by the technician
very pleasant staff, comfortable waiting area, but service took longer than predicted
The price for this service is far too high, over £500 originally. A similar service including microfilter and air filter and oil in Nov 2015 was £232 these price rises are not acceptable!
Reasonable exchange price on old car, service and attitude
This was my second service at Sytner Haverfordwest [car purchased at Sytner Newport before Sytner took over at Haverfordwest], and must say that the quality of the service was excellent.
See above. Work also done under warranty and service plan too.
Car has not had service lights reset - I'm going to have to go back.
effiicient and courteous reception and service completed on time
Staff are always helpful, great coffee, loan of a car whilst my X3 was given its mot and service
Very good customer service. The cost was relatively high and that is why I did't give this 5 stars ...
as above.....also communicated when car was ready & reported any work/no work required.
Good service, freindly staff
Job done quickly while waiting.Leaving one with confidence of a job well done.
Very helpful and friendly staff, nice environment.
Not Garages fault but unable to resolve problem at time of visit.
Polite, happy and helpful service experience
The estimated waiting time was exceeded by 20%, we had to ask for a cup of coffee during our 2 hour wait, and although I suggested, following my last visit here, that a second chair be provided at the reception desk, that has not been done.
Very good communication and value
Car could not be repaired on the day (seized track rods required replacement) Loan car given and repairs completed the following day. Would have awarded 5 stars had the repair been made under BMW insured warranty for which I pay some £80 per month.
Very good service
Super service as usual.
The willingness to do everything asked to enable a purchase decision to be made and the friendliness and helpfulness of the staff
Excellent service from test drive to purchase
Excellent service from Richard
having dealt with this dealer before I had confidence in the staff
Great hospitality provided at BMW Haverfordwest by Nick Evans. He did a grand reveal of the car from under a cover, spent approx. 3 hours with me going through the paper work and the car itself.
I have complete confidence in BMW and the staff at Haverfordwest to sort out any issues I may have in the future
The sales executive, Matthew Cooper, returned from his leave on the collection day that I had chosen. Every step of the paperwork was made clear and precise from him. I understood fully everything that I was signing. Exceptional service!
Excellent service from sales advisor and team
Everyone is so helpful and knowledgeable. Nick Evans and Alison in finance are great, everything you need to know is explained and you dont feel stupid asking questions, they are more than happy to clarify matters in laymans terms. Very professional