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The mechanics know what they are doing Well trained team
The team look after my cars exceptionally well, from servicing my last one, to the sale and support of current vehicle they have been faultless
Prompt and go out of their way to please
Booking difficult. No answer on calling, despite repeated attempts. Email eventually but couldn't really ask the questions I wanted via email - the response was really just 'it's booked'. Note Sytner Haverfordwest were brilliant - just the booking.
Please see above comments, as they apply to ALL your questions.
Disappointed that after trusting my main dealer to supply and fit 2 new tyres rather than getting them cheaper elsewhere. One of my wheels was damaged(minor) in the process and had to be repaired. It was repaired quickly & to a good standard however.
returned loan car after a few hours expecting my car to be ready but was told because I had a loan car the service on mine would be done last thing in the day as people are expected to keep the loan car until the end of the day.
In the end of warranty check and service a problem with the nearside rear panel filling with water was missed. This is a drain plug issue, I know as I had the off side addressed a few months ago.
They have sorted out any issues or problems without fuss.
The only complaint I would have is that the service centre is so busy that it can take a while to get a car booked in to be looked at.
Staff are always very polite and that you can have a courtesy car is very helpful
I found it difficult to put across the point regarding the suspension and that it should be changed, when I took it back after maybe the 4th or 5th time I felt as if I was in the wrong for bringing it up, surely that should not be.
Completed on time
All of the girls on the service desk were very polite and easy to talk to, explaining everything.
Car completed on time
I was made to feel under valued, I brought the car in with an oil leak on the gearbox sump and instantly on the defensive when asked if it was covered by the warranty. I asked about extending the warranty and told to look online.
on my first visit they scuffed my door panel and left white polish on my leather seats they have now offered to look at it, my second visit was to diagnose a fault with the headlamp having water inside, my third visit they fitted the wrong head light
Always helpful and reliant
TREATED VERY WELL
because there is no fault to found
Friendly and professional staff
Had no complaints regarding service provided
Excellent service on this occasion
Staff are polite and efficient. The surroundings are pleasant. Greater technical feedback from the workshop would be appreciated.
Long waiting and expensive
Work done quickly and friendly staff
Very satisfied with the overall service.
I have been treated with the utmost respect by all at Sytner, but this car is not right despite constant reassurances from the workshop technicians. I have owned seven BMWs, my last being an older X3 auto and it did not have this rumble.
Without the call centre it would have been 5 stars
Just upset u don't wash the car any more after working on them
It was not good value. The cost over and above the parts charge was disproportionately high compared to the short amount of time taken for the job.
service was prompt, efficient, and as always friendly.
As always efficient friendly and a pleasure to visit and deal with. The staff particularly John Rosser are a credit to you and Bmw and show how it should be done.
I explained that obviously the idea of getting the tracking done was to get as much mileage out of the very expensive tyres which could - at this stage - still be saved, but was told again that this was normal practice (continued in survey section 3)
I booked a service and front brake pads /MOT and everything was done as booked.
Swift and efficient service sorting out s punctured runflat tyre
Friendly service within the garage.
Very pleased; had wheel alloy replaced under warranty without any problems whatsoever. Very efficient and speedy response and fitted within 2 weeks from start to finish.
Always found them courteous friendly and professional
Very poor experience.
Efficiency and helpfulness of staff
I was kept informed of the fault and repair after the car was taken to my local dealer after breaking down on the motorway.
Due to oil over side of engine , service book not stamped . I reckon the oil was siphoned out not drained which leaded me to think the service I payed for was not done properly. I dipped oil after my wife came back the 20 mile home oil was black
Sevice staff always helpful and get any problem sorted
Good salesman - not too pushy but listened to what I wanted in my new car
Warm welcome. Friendly atmosphere. Helpful and knowledgeable staff. Nick Evans was knowedgeable, explained everything well, friendly and courteous.
Strait forward process.
Again, was kept informed by salesman on progress of delivery etc., he explained things in an understandable way and was pleasant and courteous all times
Brilliant service from the Alex throughout the whole deal
I was made to feel most welcomed. Nothing was too much trouble.
Just good service
Everyone at Haverfordwest was very welcoming and greeted us warmly very rare in car showrooms / service centres.
The garage in question were excellent, they kept me well informed and even when the news was not good were most apologetic. However they were let down seriously by BMW
Alex Hathway was very helpful and professional. His approach was not aggressive. He was calm, warm, approachable, knowledgable and thorough.
The whole team at Sytner Haverfordwest have the professional courtesy to treat you as a very valued customer, however others go way beyond what is expected. I don't wish to embarrass, however Nick Evans went beyond what anyone could reasonably expect
Great Service. Very profession and responsive to my need for quick exchange. Thanks John Rosser
As mention previously there were delays collecting as when I arrived the car invoice was not correct and resulted in me being overcharged.
An excellent journey from initial contact, purchase and delivery.
The paint protection hadn't been applied correctly