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I had a wasted visit first time around (taking time off work to travel) due to no loan car being available despite telling the call centre that I needed one. However 2nd time around the loan car was available and had a quick turnaround on repair.
Perfect. Especially with the offer of a courtesy car as I am mid way between Haverfordwest and Swansea (25 miles from each), so with the early check in and replacement car for the day makes it far easier to fit around work and family commitments.
Would be more, but still waiting on quotes to be able to upgrade my car but nothing yet
Nothing was to much trouble.
Car had 57k service - oil change & filters etc & vehicle check at a cost of £552. When I I opened the hood I the engine bay did not appear to show any signs of work having been carried out ie nothing wiped over. Oil on dip stick black. Filters ?
the work was only partially completed.I complained verbally to the assistant-there was nobody else available at the end of the day when I collected the car- nobody has contacted me since!
I was kept fully informed at all stages of the diagnostic test and the prognosis
The process was stress free.
The staff there were very helpful and attentive while I was there. I was also kept informed with progress from the workshop by text nessage and video.citnow.com
Overall it was a very positive experience. The staff were efficient and helpful, particularly the young man from the workshop, who was willing to answer all my technical questions when the car had to be re-examined following the initial repair.
Friendly, and professional staff
As the screen doesnt work, I cant change the clock to what it used to be before I took my car in for a service at Haverfordwest.Customer service has gone downhill and I would describe it as terrible. Very overpriced for the job done.
Normally i have always had excellent service from Sytner. Only frustration this time was the hour delay between when the car was booked in and when they actually started work on it.
Originally booked in of Friday 5th Oct for fault diagnostics. No parts in stock so re-booked in for Weds 10th. Unable to complete repair due to issues in repair center (unable to re-configure). Loaned a courtesy car but had to return following day.
Did exactly what was expected for the cost expected. Staff first class
all the staff give me total confidence in them, as they are all dedicated to their job and makes the visit more of a pleasure rather than a chore, and I know when the car has been serviced nothing has been missed, and of course the coffee is bonus
Carried out the service efficiently and effectively and I wasnt kept waiting a long time.staff very friendly ,pleasant and courteous.
Knowledgeable technicians ensured that I felt my car was in good hands.
Issue is not resolved as yet but service to date has been excellent.
Always first class service
I was completely satisfied with the repairs recently carried out for me by Sytner garage in Haverfordwest
I been given to understand a service was due together with MOT but on arrival it was established that the service was not due until May 2019. This in itself was not a problem except that I live 25 miles away from Sytner
Friendly staff, efficient all ready and waiting for us
Service carried out promptly; customer area very comfortable and staff welcoming.
Very responsive and helpful.
Overall u never drive any other car
All work was carried out quickly and efficiently and staff were polite
Efficient and thorough.
The brake fluid change was fine but I asked them to check the front brake discs as I suspected they were warped. The garage confirmed this but stated they were not covered by warranty. I am very disappointed as the car is less than 3 years old.
We were seen to straight as we entered the reception desk ,told of what the service would involve and asked to take a seat and was offered a coffee while we waited .
Danni in service (and her colleagues) gave excellent customer service. Made me feel a valued customer. Nothing was too much trouble. Kept me updated on the status of my vehicle.
They managed to fit me in at very short notice as I needed to make a long journey to the home counties for an appointment
Good service. Offered a convenient time slot. Had to wait a little longer than expected but more or less on time and price match was honoured.
Very knowledgeable and friendly staff who go out of their way to ensure you are looked after. The options given when the car is being serviced allowed me to use the time for other matters rather than just wait.
Found me the car I wanted and delivered in 8 days
The attitude of the staff was excellent, particularly Danni, Steph, Elaine and FranI would have scored it a 5 if the wheel worked on had had the correct tyre pressure set after it had been removed and refitted. it was way over pressure.
Always pleasant atmosphere with the staff on the service desk.
Staff very friendly and I didnt have any problems.
Excellent communication from start to finish
They look afteryou
All was as agreed when i booked the service, no hiccups - brilliant !!
All the above comments, plus price quoted for service was incorrect as apparently the oil and filter charges were omitted.
All OK but engine service light was not reset as apparently the system was not working. Had to return another day to have it reset.
did what was asked
Felt on occasions I was being misled, being told certain things couldnt be done to the car with out spending out on other things
Great service from staff
Was given 5 star service from reception and the courtesy car was great at no extra cost
As before , the service was Gould but charges / costs are too high
Very professional relaxed atmosphere well looked after
Very poor communication
Good overall experience.
Nothing is too much trouble
service was courtious, prompt and efficient
All on schedule and no problems
Work completed, additional work advised and done in a very professional way.
Knowledgeable staff except unable to resolve the problem with the roof
Modern facilities with a well equipped showroom featuring a range of different models. Free refreshments are a nice touch.
overall experience was conducted professionally.
They worked hard to ensure I had all my questions answered and then followed up to ensure I was completely happy with my car.
very courtious and professional staff
The sales team kept me up to date on the purchase and worked hard to ensure they got me the car I wanted.
Always used this dealership Excellent service at point of sale and after sales Nick Evans specifically made the buying experience a pleasure
Richard James who we dealt with was very helpful from beginning to end of purchase as were other staff who we dealt with
Because Richard James spoke to my daughter and included her in the whole experience.
Very helpful salesperson (Alex Hathway), explained everything thoroughly.Took time to explain the functions and controls when we picked up the car
Alex at sytner Haverford west was very very helpful throughout the process. Can't recommend enough.
Right from the start the salesman, listened to what my requirements were, qualified where he needed too, and provided first class suggestions to help me decide on what model to purchase. The follow up was regular and informative.
I work offshore so was away during the time my car was being delivered. I sent various emails to Lucie which were replied to and all questions answered. I was taken through all the functions so that I could drive away satisfied.
The whole process from looking at a car, to the design and the collection has been faultless
The whole process at Sytner Haverfordwest was great unlike the poor service I had at Sytner Newport
Everything was wonderful from start to finish .
What you promised you deliver
Sales and others were helpful and very professional. Having previously had Mercedes,Audi and Volvo cars ,it was a little disappointing to have to pay for transfer of my private number plates and to receive no little inexpensive gift with the new car.