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About Sytner Haverfordwest BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The one area of difficulty is the absence of detail provided compared with previous services eg tyre treads, I had a short video sent which said brake discs were 70% used but no indication of how long before they needed replacing.

Service

The service team are very professional, both Elaine and Dannielle have made sure everything is ok and my car is looked after. The video showing the vehicle inspection is s great idea.

Service

They continue to try and find the source of intermittent clicking noise

Service

work done efficently

Service

The ramp was broken had to rearrange

Service

The dash board and Stirling wheel were not cleaned. The driver seat was not hovered. There was mud in the front left tyre.

Service

Efficient and thorough

Service

An appointment was made by your head office for a recall on the car and we were told that there would not be anything to pay. On the day we paid £107 as someone, not me, had booked a car service as well. I find this a bit underhand.

Service

As stated above although because of my age I could not be provided with a replacement car. I'm 87. The staff did everything possible to be of help.

Service

Nick Evans went out of his way to spend an hour with me discussing future purchase options whilst my car was being attended to. Nick also contacted subsequently to keep me informed of the future launch arrangements of the Z4

Service

Did expect to receive vehicle check video from the engineer - but none was prepared

Service

I was slightly disappointed that the issue I mentioned with the system warning required a further appointment. With other cars I've had, diagnosis is part of the service, or they've known what the warning meant already

Service

The work was done quickly and efficiently. The reception area is very comfortable when waiting. Staff are always friendly and helpful.

Service

Very satisfied did everything I asked them to do and kept me informed of any changes

Service

Work completed as arranged with no delay

Service

My car went to Sytner on the Saturday and returned to me, repaired, on the following Monday morning. Great service.

Service

Generally good but the attitude of reception staff very poor

Service

See above , much longer wait than expected, no updates. Could have been given choice on car wash

Service

Very much based on the above comment.

Service

Good customer experience

Service

They were great. They got us home, not BMWQ or Enterprise. They paid for a car to get us home as Enterprise after 7 hours offered a taxi.

Service

Problem sorted whilst I waited. Met the technician before the work started so that he could focus on the issue. Technician met me after the work was done to explain everything.

Service

Staff excellent

Service

See above - excellent.

Service

everything was perfect

Service

During the service they advise you as they go along

Service

Excellent service, friendly and helpful staff

Service

Professional and friendly service.

Sales

Big shout out to Manager John Rosser - very approachable & obliging & most of all to to my lovely long suffering ( where I'm concerned !) salesman Nick Evans - a complete gentleman & a delight to do business with.

Sales

All completed very efficiently

Sales

Alex Hathway and John Rosser we’re brilliant

Sales

warm friendly and a good cup of tea,very patient despite our changing body paint colours

Sales

Extremely competent and professional from beginning to end of our purchase.with a very warm and friendly reception from all the staff.

Sales

Couldn’t fault the service!

Sales

I waited for a delivery date and bmw knew how desperate I needed the car so they organised private transportation to make sure I had my car before Christmas

Sales

Very pleased with service