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everything was perfect
See above - excellent.
They will always try to accommodate the customer .
Excellent service, friendly and helpful staff
During the service they advise you as they go along
cost of oil change excessive
It's all as question 1
I was kept informed as to when my car would be ready. And the receptionist was able to tell me when parts on my car would need to be replaced, as routine servicing. There is no service book anymore, which I think is wrong if owners wish to carry out
The salesman was professional and took the time to answer all our questions in a most helpful manner.
Pleasant and friendly staff at reception
Always friendly and helpful.Very good coffee.
Always been hugely satisfied with the service.
As above , great team who care
Work done quickly and team in the sales area were friendly and informative.I have already recommended another friend to call and visit Nick in the show room re his new car.. Wants an X3
I did experience one problem with the ventilation system and therefore had to pop the car into your Swansea garage. This demonstrates the flexibility now available through the Sytner network, ensuring the customers needs are met.
Kept me informed of progress and any issues
As above, also as its local to me its convienient.
Staff very helpful and friendly
8.20 arrived ,lovely greeting car key given to Elaine, told me the service would be a bout 90 mlnuets asked if l wanted a drink (yes)my car was washed and ready to go ...everything checked out 100% on my car that's why Slebech branch got 5 star....
Ridiculous initial service quote £328 for oil & Filter Genuine parts cost less than £75 so how do BMW justify the restSytner honoured a mistake made in previous visit and reduced my service charge in line with expectationsExcellent
Because I'm satisfied
Everything done in the time specified
extremely satisfied all.
Serviced by appointment and completed within the given time. Free coffee & tea whilst waiting in the showroom.
Again very professional and had a car for me to use whilst mine was being serviced and MOT. Just a shock at the cost, glad I asked before I left the garage!
Would be more, but still waiting on quotes to be able to upgrade my car but nothing yet
I had a wasted visit first time around (taking time off work to travel) due to no loan car being available despite telling the call centre that I needed one. However 2nd time around the loan car was available and had a quick turnaround on repair.
Nothing was to much trouble.
Car had 57k service - oil change & filters etc & vehicle check at a cost of £552. When I I opened the hood I the engine bay did not appear to show any signs of work having been carried out ie nothing wiped over. Oil on dip stick black. Filters ?
I was kept fully informed at all stages of the diagnostic test and the prognosis
The process was stress free.
The staff there were very helpful and attentive while I was there. I was also kept informed with progress from the workshop by text nessage and video.citnow.com
Friendly, and professional staff
Normally i have always had excellent service from Sytner. Only frustration this time was the hour delay between when the car was booked in and when they actually started work on it.
As the screen doesnt work, I cant change the clock to what it used to be before I took my car in for a service at Haverfordwest.Customer service has gone downhill and I would describe it as terrible. Very overpriced for the job done.
all the staff give me total confidence in them, as they are all dedicated to their job and makes the visit more of a pleasure rather than a chore, and I know when the car has been serviced nothing has been missed, and of course the coffee is bonus
Did exactly what was expected for the cost expected. Staff first class
Originally booked in of Friday 5th Oct for fault diagnostics. No parts in stock so re-booked in for Weds 10th. Unable to complete repair due to issues in repair center (unable to re-configure). Loaned a courtesy car but had to return following day.
warm friendly and a good cup of tea,very patient despite our changing body paint colours
Couldnt fault the service!
I waited for a delivery date and bmw knew how desperate I needed the car so they organised private transportation to make sure I had my car before Christmas
Extremely competent and professional from beginning to end of our purchase.with a very warm and friendly reception from all the staff.
Very pleased with service
Sytner Haverfordwest is Exellent. Alex, Elaine and all the staff are always helpful and welcoming. I couldnt fault Sytner Haverfordwest at all.
could not fault from the front desk to talking to a sales executive all staff were really helpful and could not do enough for us
Friendly sales and reception
A good experience and I was made to feel special which I am not.
Everything was explained in detail. We were kept informed throughout the process.
We didn't have an appointment time for collecting the car so turned up as stated " sometime after midday". The people in front of us arrived late for their appointment so we had to wait until the sales executive had finished with them.
I was completely satisfied with my visit at a time when I was not sure whether to buy another car or keep the one I owned. In the end it was as if the new car was waiting there for me in its wrapping and as soon as I saw it, I had to have it!
Nick Evans is very good at what he does; always genuinely friendly each time I went in for a service, and really helpful in all aspects
Sales person very informative and helpfullvery generous with the coffee
Brilliant car and service from Alex
friendly, knowledgeable and courteous member of sales team coupled to efficient processing of purchase order and spot on delivery.
Extremely happy nick was excellent as usual and all the staff were friendly and helpful The car we bought was for our sons birthday and nick even went the extra mile and bought him a gift for when we collected it on his birthday.
Very good handover by a very professional salesman
overall experience was conducted professionally.
Modern facilities with a well equipped showroom featuring a range of different models. Free refreshments are a nice touch.
They worked hard to ensure I had all my questions answered and then followed up to ensure I was completely happy with my car.
very courtious and professional staff