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About Sytner Haverfordwest BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

everything was perfect

Service

See above - excellent.

Service

They will always try to accommodate the customer .

Service

Excellent service, friendly and helpful staff

Service

During the service they advise you as they go along

Service

cost of oil change excessive

Service

It's all as question 1

Service

I was kept informed as to when my car would be ready. And the receptionist was able to tell me when parts on my car would need to be replaced, as routine servicing. There is no service book anymore, which I think is wrong if owners wish to carry out

Service

The salesman was professional and took the time to answer all our questions in a most helpful manner.

Service

Pleasant and friendly staff at reception

Service

Always friendly and helpful.Very good coffee.

Service

Always been hugely satisfied with the service.

Service

As above , great team who care

Service

Work done quickly and team in the sales area were friendly and informative.I have already recommended another friend to call and visit Nick in the show room re his new car.. Wants an X3

Service

well done

Service

I did experience one problem with the ventilation system and therefore had to pop the car into your Swansea garage. This demonstrates the flexibility now available through the Sytner network, ensuring the customers needs are met.

Service

Kept me informed of progress and any issues

Service

As above, also as its local to me its convienient.

Service

Staff very helpful and friendly

Service

8.20 arrived ,lovely greeting car key given to Elaine, told me the service would be a bout 90 mlnuets asked if l wanted a drink (yes)my car was washed and ready to go ...everything checked out 100% on my car that's why Slebech branch got 5 star....

Service

Ridiculous initial service quote £328 for oil & Filter Genuine parts cost less than £75 so how do BMW justify the restSytner honoured a mistake made in previous visit and reduced my service charge in line with expectationsExcellent

Service

Because I'm satisfied

Service

Everything done in the time specified

Service

Efficient staff

Service

extremely satisfied all.

Service

Serviced by appointment and completed within the given time. Free coffee & tea whilst waiting in the showroom.

Service

Again very professional and had a car for me to use whilst mine was being serviced and MOT. Just a shock at the cost, glad I asked before I left the garage!

Service

Would be more, but still waiting on quotes to be able to upgrade my car but nothing yet

Service

I had a wasted visit first time around (taking time off work to travel) due to no loan car being available despite telling the call centre that I needed one. However 2nd time around the loan car was available and had a quick turnaround on repair.

Service

Nothing was to much trouble.

Service

Car had 57k service - oil change & filters etc & vehicle check at a cost of £552. When I I opened the hood I the engine bay did not appear to show any signs of work having been carried out ie nothing wiped over. Oil on dip stick black. Filters ?

Service

I was kept fully informed at all stages of the diagnostic test and the prognosis

Service

The process was stress free.

Service

The staff there were very helpful and attentive while I was there. I was also kept informed with progress from the workshop by text nessage and video.citnow.com

Service

Friendly, and professional staff

Service

Normally i have always had excellent service from Sytner. Only frustration this time was the hour delay between when the car was booked in and when they actually started work on it.

Service

As the screen doesn’t work, I can’t change the clock to what it used to be before I took my car in for a service at Haverfordwest.Customer service has gone downhill and I would describe it as terrible. Very overpriced for the job done.

Service

all the staff give me total confidence in them, as they are all dedicated to their job and makes the visit more of a pleasure rather than a chore, and I know when the car has been serviced nothing has been missed, and of course the coffee is bonus

Service

Did exactly what was expected for the cost expected. Staff first class

Service

Originally booked in of Friday 5th Oct for fault diagnostics. No parts in stock so re-booked in for Weds 10th. Unable to complete repair due to issues in repair center (unable to re-configure). Loaned a courtesy car but had to return following day.

Service

warm friendly and a good cup of tea,very patient despite our changing body paint colours

Sales

Couldn’t fault the service!

Sales

I waited for a delivery date and bmw knew how desperate I needed the car so they organised private transportation to make sure I had my car before Christmas

Sales

Extremely competent and professional from beginning to end of our purchase.with a very warm and friendly reception from all the staff.

Sales

Very pleased with service

Sales

Sytner Haverfordwest is Exellent. Alex, Elaine and all the staff are always helpful and welcoming. I couldn’t fault Sytner Haverfordwest at all.

Sales

could not fault from the front desk to talking to a sales executive all staff were really helpful and could not do enough for us

Sales

Friendly sales and reception

Sales

A good experience and I was made to feel special which I am not.

Sales

Everything was explained in detail. We were kept informed throughout the process.

Sales

professional service

Sales

We didn't have an appointment time for collecting the car so turned up as stated " sometime after midday". The people in front of us arrived late for their appointment so we had to wait until the sales executive had finished with them.

Sales

I was completely satisfied with my visit at a time when I was not sure whether to buy another car or keep the one I owned. In the end it was as if the new car was waiting there for me in its wrapping and as soon as I saw it, I had to have it!

Sales

Nick Evans is very good at what he does; always genuinely friendly each time I went in for a service, and really helpful in all aspects

Sales

Sales person very informative and helpfullvery generous with the coffee

Sales

Brilliant car and service from Alex

Sales

friendly, knowledgeable and courteous member of sales team coupled to efficient processing of purchase order and spot on delivery.

Sales

Extremely happy nick was excellent as usual and all the staff were friendly and helpful The car we bought was for our sons birthday and nick even went the extra mile and bought him a gift for when we collected it on his birthday.

Sales

Very good handover by a very professional salesman

Sales

overall experience was conducted professionally.

Sales

Modern facilities with a well equipped showroom featuring a range of different models. Free refreshments are a nice touch.

Sales

They worked hard to ensure I had all my questions answered and then followed up to ensure I was completely happy with my car.

Sales

very courtious and professional staff