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Excellent and friendly staff
I have purchased about 12 - 13 3 & 4 series BMW 's over the last 35years, from Green Bower & Sytner ownership.I have always been happy with the service received. But 2 weeks ago I had white staining left on leather seat while in for 'recall' work.
Service was excellent. One thing I'd like to note, if they unplug all connections to the dashcam during service, maybe reconnect before returning to customer!
This was my first experience of Sytner Haverfordwest and I will definitely be returning. I experienced excellent customer service, especially from Danielle and was given a brand new 3 Series courtesy car to use while mine was being repaired.
Very satisfied with service.
Wasted a day because what was agreed was not carried out
Nothing wrong with the service or the staff, just stings the pocket a bit!
No courtesy cars offered on a Saturday. Cost a little higher than I would have liked.,
The 'health check' that resulted in an online video being sent to me seemed pointless and I wasn't too happy later to be given two MOT advisory notices that weren't mentioned in the 'health check'!
couldn't have been better
No problem getting a service appointment.
Good job done as usual just dropped from 5 as break squeal still there
The one area of difficulty is the absence of detail provided compared with previous services eg tyre treads, I had a short video sent which said brake discs were 70% used but no indication of how long before they needed replacing.
The service team are very professional, both Elaine and Dannielle have made sure everything is ok and my car is looked after. The video showing the vehicle inspection is s great idea.
work done efficently
They continue to try and find the source of intermittent clicking noise
The ramp was broken had to rearrange
The dash board and Stirling wheel were not cleaned. The driver seat was not hovered. There was mud in the front left tyre.
Efficient and thorough
An appointment was made by your head office for a recall on the car and we were told that there would not be anything to pay. On the day we paid £107 as someone, not me, had booked a car service as well. I find this a bit underhand.
Nick Evans went out of his way to spend an hour with me discussing future purchase options whilst my car was being attended to. Nick also contacted subsequently to keep me informed of the future launch arrangements of the Z4
As stated above although because of my age I could not be provided with a replacement car. I'm 87. The staff did everything possible to be of help.
Did expect to receive vehicle check video from the engineer - but none was prepared
The work was done quickly and efficiently. The reception area is very comfortable when waiting. Staff are always friendly and helpful.
I was slightly disappointed that the issue I mentioned with the system warning required a further appointment. With other cars I've had, diagnosis is part of the service, or they've known what the warning meant already
Very satisfied did everything I asked them to do and kept me informed of any changes
Work completed as arranged with no delay
My car went to Sytner on the Saturday and returned to me, repaired, on the following Monday morning. Great service.
Generally good but the attitude of reception staff very poor
See above , much longer wait than expected, no updates. Could have been given choice on car wash
Very much based on the above comment.
Good customer experience
They were great. They got us home, not BMWQ or Enterprise. They paid for a car to get us home as Enterprise after 7 hours offered a taxi.
Purchase was done very promptly and professionally. Delivery of my new car was on time as promised. I was kept informed all the way about my car from the start of order to the delivery stage.
Friendly, professional, approachable and knowledgeable sales person. Also felt he was completely trustworthy
Excellent service with friendly staff.
Professional and friendly service.
Big shout out to Manager John Rosser - very approachable & obliging & most of all to to my lovely long suffering ( where I'm concerned !) salesman Nick Evans - a complete gentleman & a delight to do business with.
All completed very efficiently