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About Sytner Haverfordwest BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The mechanics know what they are doing Well trained team

Service

The team look after my cars exceptionally well, from servicing my last one, to the sale and support of current vehicle they have been faultless

Service

Prompt and go out of their way to please

Service

Booking difficult. No answer on calling, despite repeated attempts. Email eventually but couldn't really ask the questions I wanted via email - the response was really just 'it's booked'. Note Sytner Haverfordwest were brilliant - just the booking.

Service

Please see above comments, as they apply to ALL your questions.

Service

Great service

Service

Disappointed that after trusting my main dealer to supply and fit 2 new tyres rather than getting them cheaper elsewhere. One of my wheels was damaged(minor) in the process and had to be repaired. It was repaired quickly & to a good standard however.

Service

returned loan car after a few hours expecting my car to be ready but was told because I had a loan car the service on mine would be done last thing in the day as people are expected to keep the loan car until the end of the day.

Service

In the end of warranty check and service a problem with the nearside rear panel filling with water was missed. This is a drain plug issue, I know as I had the off side addressed a few months ago.

Service

They have sorted out any issues or problems without fuss.

Service

The only complaint I would have is that the service centre is so busy that it can take a while to get a car booked in to be looked at.

Service

Staff are always very polite and that you can have a courtesy car is very helpful

Service

I found it difficult to put across the point regarding the suspension and that it should be changed, when I took it back after maybe the 4th or 5th time I felt as if I was in the wrong for bringing it up, surely that should not be.

Service

Completed on time

Service

All of the girls on the service desk were very polite and easy to talk to, explaining everything.

Service

efficient, polite.

Service

Car completed on time

Service

I was made to feel under valued, I brought the car in with an oil leak on the gearbox sump and instantly on the defensive when asked if it was covered by the warranty. I asked about extending the warranty and told to look online.

Service

on my first visit they scuffed my door panel and left white polish on my leather seats they have now offered to look at it, my second visit was to diagnose a fault with the headlamp having water inside, my third visit they fitted the wrong head light

Service

Always helpful and reliant

Service

TREATED VERY WELL

Service

because there is no fault to found

Service

Friendly and professional staff

Service

Had no complaints regarding service provided

Service

Excellent service on this occasion

Service

Staff are polite and efficient. The surroundings are pleasant. Greater technical feedback from the workshop would be appreciated.

Service

Long waiting and expensive

Service

Work done quickly and friendly staff

Service

Very satisfied with the overall service.

Service

Friendly staff

Service

I have been treated with the utmost respect by all at Sytner, but this car is not right despite constant reassurances from the workshop technicians. I have owned seven BMWs, my last being an older X3 auto and it did not have this rumble.

Service

Without the call centre it would have been 5 stars

Service

Just upset u don't wash the car any more after working on them

Service

It was not good value. The cost over and above the parts charge was disproportionately high compared to the short amount of time taken for the job.

Service

service was prompt, efficient, and as always friendly.

Service

As always efficient friendly and a pleasure to visit and deal with. The staff particularly John Rosser are a credit to you and Bmw and show how it should be done.

Service

Very helpful

Service

I explained that obviously the idea of getting the tracking done was to get as much mileage out of the very expensive tyres which could - at this stage - still be saved, but was told again that this was normal practice (continued in survey section 3)

Service

I booked a service and front brake pads /MOT and everything was done as booked.

Service

Swift and efficient service sorting out s punctured runflat tyre

Service

Friendly service within the garage.

Service

Very pleased; had wheel alloy replaced under warranty without any problems whatsoever. Very efficient and speedy response and fitted within 2 weeks from start to finish.

Service

??

Service

Excellent service

Service

Always found them courteous friendly and professional

Service

99^ happy

Service

Very poor experience.

Service

Efficiency and helpfulness of staff

Service

I was kept informed of the fault and repair after the car was taken to my local dealer after breaking down on the motorway.

Service

Due to oil over side of engine , service book not stamped . I reckon the oil was siphoned out not drained which leaded me to think the service I payed for was not done properly. I dipped oil after my wife came back the 20 mile home oil was black

Service

Sevice staff always helpful and get any problem sorted

Service

Good salesman - not too pushy but listened to what I wanted in my new car

Sales

Warm welcome. Friendly atmosphere. Helpful and knowledgeable staff. Nick Evans was knowedgeable, explained everything well, friendly and courteous.

Sales

Strait forward process.

Sales

Again, was kept informed by salesman on progress of delivery etc., he explained things in an understandable way and was pleasant and courteous all times

Sales

Brilliant service from the Alex throughout the whole deal

Sales

I was made to feel most welcomed. Nothing was too much trouble.

Sales

Just good service

Sales

Everyone at Haverfordwest was very welcoming and greeted us warmly very rare in car showrooms / service centres.

Sales

The garage in question were excellent, they kept me well informed and even when the news was not good were most apologetic. However they were let down seriously by BMW

Sales

Alex Hathway was very helpful and professional. His approach was not aggressive. He was calm, warm, approachable, knowledgable and thorough.

Sales

The whole team at Sytner Haverfordwest have the professional courtesy to treat you as a very valued customer, however others go way beyond what is expected. I don't wish to embarrass, however Nick Evans went beyond what anyone could reasonably expect

Sales

Great Service. Very profession and responsive to my need for quick exchange. Thanks John Rosser

Sales

As mention previously there were delays collecting as when I arrived the car invoice was not correct and resulted in me being overcharged.

Sales

An excellent journey from initial contact, purchase and delivery.

Sales

The paint protection hadn't been applied correctly