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Continue to provide the excellent standard of srevice over the last 23 years with Green Bower and recently Synter.
Because of such poor customer service, ongoing faults with my car and my car being damaged at the dealership at Sytner Haverfordwest
Always a good experience
Truly professional and reliable
I returned the car, thinking they would be able to reconfigure the hill start assist function; not possible. Also, they failed to rectify the fault of the windows not going back up at the end of convertible roof lowering with the remote control.
My car was serviced on time and customer service was good.
There was a lack of communication with regards to when the work would be done.
Extremely satisfied due to the end result what with the time scales job satisfaction and final presentation of our car
See above, I wouldn't use Bmw for MOT -except for the fact it seems difficult to remove mot reminder on car system otherwise
Efficient and pleasant service
The service was completed promptly
Poor after sales care
Service done in good time.
Job was done.
Kept me informed at all times
No water was filled for the window wipers and when I had a Mercedes, when this went in for a service it was always valeted
I thought my radio on/off switch was faulty and access to a technician would have given me the answers to my query on the spot. Instead my car was booked in for the day taking a loan car, wasting everyone's time. Unnecessary effort by all.
Were quick to sort out the recall problem on my vehicle and the problem with the alloys. Could not have done more.
The software update which was installed on my car is totally unacceptable....
Normally completely but a small dent appeared that wasn't there before in the roof edge can't imagine how
We had some questions about servicing the air-con system which the service receptionist could not answer. While the car service was being carried out Stephanie James took the trouble to find out how the air-con worked and explained the system to us.
I had an early appointment regarding a flat battery but before I left I had a new cooling system installed in the car. In actual fact this was done a number of days before I received a letter calling the car back regarding this faulty cooler.
Amazing staff. The sales team go so far out of there way to look after me
They did what they said they would do at the time we agreed.
FOC clean and check over after 1 year of ownership and loan vehicle.
the work was completed on time and the car had been washed and hoovered on return.
courteous and efficient
The mechanics know what they are doing Well trained team
The team look after my cars exceptionally well, from servicing my last one, to the sale and support of current vehicle they have been faultless
Prompt and go out of their way to please
Disappointed that after trusting my main dealer to supply and fit 2 new tyres rather than getting them cheaper elsewhere. One of my wheels was damaged(minor) in the process and had to be repaired. It was repaired quickly & to a good standard however.
Please see above comments, as they apply to ALL your questions.
Booking difficult. No answer on calling, despite repeated attempts. Email eventually but couldn't really ask the questions I wanted via email - the response was really just 'it's booked'. Note Sytner Haverfordwest were brilliant - just the booking.
returned loan car after a few hours expecting my car to be ready but was told because I had a loan car the service on mine would be done last thing in the day as people are expected to keep the loan car until the end of the day.
In the end of warranty check and service a problem with the nearside rear panel filling with water was missed. This is a drain plug issue, I know as I had the off side addressed a few months ago.
Nothing was too much trouble for nick, taking time to answer any queries and ensuring all needs were met
Excellent salesman, Alex Hathway explained everything on the car to me. Made sure I was happy with my purchase. Answered all my questions. Very polite and knowledgeable.
Exceptional staff. Nothing was too much trouble but I never felt pressured. They obviously love the product they are selling.
So Friendly and professional Lucy was very helpful and enjoyed the buying experience.
Excellent service which is why I went back as a repeat customer
Lovely people, lovely car - car came sooner than expected.
Good salesman - not too pushy but listened to what I wanted in my new car
Warm welcome. Friendly atmosphere. Helpful and knowledgeable staff. Nick Evans was knowedgeable, explained everything well, friendly and courteous.
Strait forward process.
Again, was kept informed by salesman on progress of delivery etc., he explained things in an understandable way and was pleasant and courteous all times
Brilliant service from the Alex throughout the whole deal
I was made to feel most welcomed. Nothing was too much trouble.
Just good service