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About Sytner Haverfordwest BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Other than the price I was very happy with the service I received

Service

Excellent service and well looked after during the service.

Service

girls in reception are very professional ,but garage does not let you know in plently of time. if i hadnot checked the vehicle prior to taking it ,no one had said that they had damaged all 4 wheels.

Service

Very friendly staff

Service

Qucik service and hooverd and washed my car

Service

Did a good job and was informed about the state of my rear tyres that need changing asap

Service

Problems resolved in a straight forward manner

Service

friendly staff and relaxed atmosphere

Service

I got what was promised to me on time

Service

Normally very good, but recently disappointed. Was hard to get hold of someone at the service desk on a few occasions. No one informed me that my parts had arrived. I chased up myself to book car in. Went through call center in the end who were good.

Service

Car was returned serviced and clean no disruption to me

Service

Didn’t have to wait to long

Service

no problems at all

Service

The service itself was excellent, the video with the overall check on the car is a great addition.But the loan car provided hadn't been cleaned, the inside was very grubby and smelled of fish & chips, don't expect this from a Sytner facility.

Service

I had expected to have some sort of payment as a result of my previous visit but had nothing to pay, also the surroundings the staff attitude and the general professionalism from all staff is exceptional

Service

The car always comes back clean and looking smart and the service is always prompt.

Service

I have always been satisfied with the service at Sytner Haverfordwest and it was the same at my last visit.

Service

Had car booked in for MOT but I needed new tyres. It would have been helpful to have tyres and MOT together but unfortunately, even though I contacted in advance and asked for best quote, you were £70 inc VAT more per tyre! than a local supplier.

Service

Have dealt consistently with this team. Always very friendly, accommodating and they make you feel valid as a customer. Greatly impressed by their professionalism.

Service

Quoted 1 hr 30 mins but actually took 2 hrs 25. No apology for delay. On checklist it shows that the bodywork had been examined (visually ok,areas 1 to 4) however a scrape and dent to the rear nearside bumper was missed..

Service

Very polite and knowledgeable counter staff although service took a fair while longer than the quoted 90 minutes and I thought the service was to include a car wash.

Service

First class people and service

Service

Excellent customer service as always

Service

I had visited the dealership to enquire the availability and cost of the tyres that I needed replacing non were in stock but would be in stock the following day and I would receive a telephone call to confirm, that did not happen.

Service

The fault the car went in for i.e. Xdrive alarm has re-occured

Service

Unanswered quiery.

Service

Required advice with low transmission whine when engine has warmed up , was advised that my front tyre pressures were too low. The pressures were increased to 36lbs . This has not cured the noise as it is still evident where do I go from here

Service

nothing too much trouble

Service

I’ve used courtesy cars from this dealer many times. However on this occasion I was told to bring the car back with the same level of fuel, even though I travelled 20 miles max. There should be a limit on this, I.e over certain milage, refuel.

Service

met all my requirements

Sales

Nick the salesman was great, we have bought 3 cars from him and would recommend him to anyone. However, when he went on holiday during the last few weeks before delivery the information regarding collection was lacking.

Sales

The service and support received by the manager