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All work was carried out quickly and efficiently and staff were polite
Overall u never drive any other car
Efficient and thorough.
We were seen to straight as we entered the reception desk ,told of what the service would involve and asked to take a seat and was offered a coffee while we waited .
Danni in service (and her colleagues) gave excellent customer service. Made me feel a valued customer. Nothing was too much trouble. Kept me updated on the status of my vehicle.
The brake fluid change was fine but I asked them to check the front brake discs as I suspected they were warped. The garage confirmed this but stated they were not covered by warranty. I am very disappointed as the car is less than 3 years old.
They managed to fit me in at very short notice as I needed to make a long journey to the home counties for an appointment
Very knowledgeable and friendly staff who go out of their way to ensure you are looked after. The options given when the car is being serviced allowed me to use the time for other matters rather than just wait.
Good service. Offered a convenient time slot. Had to wait a little longer than expected but more or less on time and price match was honoured.
Found me the car I wanted and delivered in 8 days
The attitude of the staff was excellent, particularly Danni, Steph, Elaine and FranI would have scored it a 5 if the wheel worked on had had the correct tyre pressure set after it had been removed and refitted. it was way over pressure.
Staff very friendly and I didnt have any problems.
Always pleasant atmosphere with the staff on the service desk.
Excellent communication from start to finish
All the above comments, plus price quoted for service was incorrect as apparently the oil and filter charges were omitted.
They look afteryou
All was as agreed when i booked the service, no hiccups - brilliant !!
did what was asked
All OK but engine service light was not reset as apparently the system was not working. Had to return another day to have it reset.
Felt on occasions I was being misled, being told certain things couldnt be done to the car with out spending out on other things
Great service from staff
Was given 5 star service from reception and the courtesy car was great at no extra cost
As before , the service was Gould but charges / costs are too high
Very professional relaxed atmosphere well looked after
Very poor communication
Good overall experience.
Nothing is too much trouble
service was courtious, prompt and efficient
All on schedule and no problems
Work completed, additional work advised and done in a very professional way.
Knowledgeable staff except unable to resolve the problem with the roof
Unfortunately on this occasion I was very disappointed to be charged .95p for a wheel dust cap. With 2 BMWs in my household Id hoped my business meant more to you
My only complaint is having to pay to avoid a large excess on the insurance
The service was fine but I don't understand why BMW insist on a microfilter change after only 8000+ miles. It seems unnecessary for a low mileage customer.
Other than the price I was very happy with the service I received
Right from the start the salesman, listened to what my requirements were, qualified where he needed too, and provided first class suggestions to help me decide on what model to purchase. The follow up was regular and informative.
I work offshore so was away during the time my car was being delivered. I sent various emails to Lucie which were replied to and all questions answered. I was taken through all the functions so that I could drive away satisfied.
The whole process at Sytner Haverfordwest was great unlike the poor service I had at Sytner Newport
The whole process from looking at a car, to the design and the collection has been faultless
Everything was wonderful from start to finish .
Sales and others were helpful and very professional. Having previously had Mercedes,Audi and Volvo cars ,it was a little disappointing to have to pay for transfer of my private number plates and to receive no little inexpensive gift with the new car.
What you promised you deliver