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About Sytner Haverfordwest BMW.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always been hugely satisfied with the service.

Service

As above , great team who care

Service

Work done quickly and team in the sales area were friendly and informative.I have already recommended another friend to call and visit Nick in the show room re his new car.. Wants an X3

Service

well done

Service

I did experience one problem with the ventilation system and therefore had to pop the car into your Swansea garage. This demonstrates the flexibility now available through the Sytner network, ensuring the customers needs are met.

Service

Kept me informed of progress and any issues

Service

Staff very helpful and friendly

Service

As above, also as its local to me its convienient.

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8.20 arrived ,lovely greeting car key given to Elaine, told me the service would be a bout 90 mlnuets asked if l wanted a drink (yes)my car was washed and ready to go ...everything checked out 100% on my car that's why Slebech branch got 5 star....

Service

Because I'm satisfied

Service

Everything done in the time specified

Service

Ridiculous initial service quote £328 for oil & Filter Genuine parts cost less than £75 so how do BMW justify the restSytner honoured a mistake made in previous visit and reduced my service charge in line with expectationsExcellent

Service

extremely satisfied all.

Service

Serviced by appointment and completed within the given time. Free coffee & tea whilst waiting in the showroom.

Service

Efficient staff

Service

Again very professional and had a car for me to use whilst mine was being serviced and MOT. Just a shock at the cost, glad I asked before I left the garage!

Service

Nothing was to much trouble.

Service

Perfect. Especially with the offer of a courtesy car as I am mid way between Haverfordwest and Swansea (25 miles from each), so with the early check in and replacement car for the day makes it far easier to fit around work and family commitments.

Service

Would be more, but still waiting on quotes to be able to upgrade my car but nothing yet

Service

I had a wasted visit first time around (taking time off work to travel) due to no loan car being available despite telling the call centre that I needed one. However 2nd time around the loan car was available and had a quick turnaround on repair.

Service

Car had 57k service - oil change & filters etc & vehicle check at a cost of £552. When I I opened the hood I the engine bay did not appear to show any signs of work having been carried out ie nothing wiped over. Oil on dip stick black. Filters ?

Service

the work was only partially completed.I complained verbally to the assistant-there was nobody else available at the end of the day when I collected the car- nobody has contacted me since!

Service

I was kept fully informed at all stages of the diagnostic test and the prognosis

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The process was stress free.

Service

The staff there were very helpful and attentive while I was there. I was also kept informed with progress from the workshop by text nessage and video.citnow.com

Service

Fantastic service

Service

Normally i have always had excellent service from Sytner. Only frustration this time was the hour delay between when the car was booked in and when they actually started work on it.

Service

As the screen doesn’t work, I can’t change the clock to what it used to be before I took my car in for a service at Haverfordwest.Customer service has gone downhill and I would describe it as terrible. Very overpriced for the job done.

Service

Friendly, and professional staff

Service

Overall it was a very positive experience. The staff were efficient and helpful, particularly the young man from the workshop, who was willing to answer all my technical questions when the car had to be re-examined following the initial repair.

Service

Did exactly what was expected for the cost expected. Staff first class

Service

all the staff give me total confidence in them, as they are all dedicated to their job and makes the visit more of a pleasure rather than a chore, and I know when the car has been serviced nothing has been missed, and of course the coffee is bonus

Service

Originally booked in of Friday 5th Oct for fault diagnostics. No parts in stock so re-booked in for Weds 10th. Unable to complete repair due to issues in repair center (unable to re-configure). Loaned a courtesy car but had to return following day.

Service

Carried out the service efficiently and effectively and I wasn’t kept waiting a long time.staff very friendly ,pleasant and courteous.

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Knowledgeable technicians ensured that I felt my car was in good hands.

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Issue is not resolved as yet but service to date has been excellent.

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Always first class service

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Friendly staff, efficient all ready and waiting for us

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I was completely satisfied with the repairs recently carried out for me by Sytner garage in Haverfordwest

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I been given to understand a service was due together with MOT but on arrival it was established that the service was not due until May 2019. This in itself was not a problem except that I live 25 miles away from Sytner

Service

Service carried out promptly; customer area very comfortable and staff welcoming.

Service

Very responsive and helpful.

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All work was carried out quickly and efficiently and staff were polite

Service

Overall u never drive any other car

Service

Efficient and thorough.

Service

Danni in service (and her colleagues) gave excellent customer service. Made me feel a valued customer. Nothing was too much trouble. Kept me updated on the status of my vehicle.

Service

The brake fluid change was fine but I asked them to check the front brake discs as I suspected they were warped. The garage confirmed this but stated they were not covered by warranty. I am very disappointed as the car is less than 3 years old.

Service

We were seen to straight as we entered the reception desk ,told of what the service would involve and asked to take a seat and was offered a coffee while we waited .

Service

They managed to fit me in at very short notice as I needed to make a long journey to the home counties for an appointment

Service

Very knowledgeable and friendly staff who go out of their way to ensure you are looked after. The options given when the car is being serviced allowed me to use the time for other matters rather than just wait.

Service

Good service. Offered a convenient time slot. Had to wait a little longer than expected but more or less on time and price match was honoured.

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Found me the car I wanted and delivered in 8 days

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The attitude of the staff was excellent, particularly Danni, Steph, Elaine and FranI would have scored it a 5 if the wheel worked on had had the correct tyre pressure set after it had been removed and refitted. it was way over pressure.

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Staff very friendly and I didn’t have any problems.

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Always pleasant atmosphere with the staff on the service desk.

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Excellent communication from start to finish

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All the above comments, plus price quoted for service was incorrect as apparently the oil and filter charges were omitted.

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All was as agreed when i booked the service, no hiccups - brilliant !!

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They look afteryou

Service

All OK but engine service light was not reset as apparently the system was not working. Had to return another day to have it reset.

Service

Felt on occasions I was being misled, being told certain things couldn’t be done to the car with out spending out on other things

Service

did what was asked

Service

We didn't have an appointment time for collecting the car so turned up as stated " sometime after midday". The people in front of us arrived late for their appointment so we had to wait until the sales executive had finished with them.

Sales

I was completely satisfied with my visit at a time when I was not sure whether to buy another car or keep the one I owned. In the end it was as if the new car was waiting there for me in its wrapping and as soon as I saw it, I had to have it!

Sales

Nick Evans is very good at what he does; always genuinely friendly each time I went in for a service, and really helpful in all aspects

Sales

Sales person very informative and helpfullvery generous with the coffee

Sales

Brilliant car and service from Alex

Sales

friendly, knowledgeable and courteous member of sales team coupled to efficient processing of purchase order and spot on delivery.

Sales

Extremely happy nick was excellent as usual and all the staff were friendly and helpful The car we bought was for our sons birthday and nick even went the extra mile and bought him a gift for when we collected it on his birthday.

Sales

Very good handover by a very professional salesman

Sales

overall experience was conducted professionally.

Sales

Modern facilities with a well equipped showroom featuring a range of different models. Free refreshments are a nice touch.

Sales

They worked hard to ensure I had all my questions answered and then followed up to ensure I was completely happy with my car.

Sales

very courtious and professional staff

Sales

The sales team kept me up to date on the purchase and worked hard to ensure they got me the car I wanted.

Sales

Always used this dealership Excellent service at point of sale and after sales Nick Evans specifically made the buying experience a pleasure

Sales

Richard James who we dealt with was very helpful from beginning to end of purchase as were other staff who we dealt with

Sales

Because Richard James spoke to my daughter and included her in the whole experience.

Sales

Very helpful salesperson (Alex Hathway), explained everything thoroughly.Took time to explain the functions and controls when we picked up the car

Sales

Alex at sytner Haverford west was very very helpful throughout the process. Can't recommend enough.

Sales

Right from the start the salesman, listened to what my requirements were, qualified where he needed too, and provided first class suggestions to help me decide on what model to purchase. The follow up was regular and informative.

Sales

I work offshore so was away during the time my car was being delivered. I sent various emails to Lucie which were replied to and all questions answered. I was taken through all the functions so that I could drive away satisfied.

Sales

The whole process from looking at a car, to the design and the collection has been faultless

Sales

The whole process at Sytner Haverfordwest was great unlike the poor service I had at Sytner Newport

Sales

Everything was wonderful from start to finish .

Sales

Sales and others were helpful and very professional. Having previously had Mercedes,Audi and Volvo cars ,it was a little disappointing to have to pay for transfer of my private number plates and to receive no little inexpensive gift with the new car.

Sales

What you promised you deliver